Susan has demonstrated success in facilitating sales skills, conflict management, change management, negotiation, account management, and the implementation of ways of working in cross-functional teams. She has documented success in designing, writing, and delivering training courses. Susan is responsible for design and delivery of full-year training programs for clients and has experience using interpersonal skills in influencing outcomes and achieving greater success. She has excellent results in training and coaching one-on-one, in groups, and across cultures and demographics.